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Bordal Bordados Madeira

Guarantee Returns and Exchanges




1.1. Return of non-compliant products
You have the right to return defective products or non-compliant . Customer has 2 months after the detection of non-compliance of the product to inform Bordal about the defect or lack of conformity and return the product to Bordal.
If the customer returns a product because it is defective or does not comply and the return is approved, the Bordal refund the value of the product and delivery costs , as well as the direct costs incurred for the return , within thirty (30) days upon receipt of the returned product in Bordal. Notwithstanding the foregoing, customer has the right as a consumer under mandatory consumer protection law.

1.2. Product returns for any reason (Right of withdrawal)
If for any reason the customer is not satisfied with the products purchased, will have 30 calendar days from the delivery date to return the product without having to explain the reason for the return. You may return the purchased product, provided that:
•    The product has not been washed or used in any way (other than reasonable wear and tear due to verification and / or testing of the product).
•    The product is complete (two elements forming a pair must be returned together).
The product must be returned and the Customer must assume the expenses of this return. Products must be returned in their original packaging and with their tags, along with the applicable Returns Note. After a satisfactory inspection of the returned goods, Bordal refund the price of the product within thirty (30) days after the order cancellation of the receipt and the product return notification from the Customer. Delivery charges are never refunded (except in case of incorrect or defective items); the customer will also have to pay the return shipping charges.

1.3. Product exchange
Currently, it is not possible to swap products for a product in another color or size. Customer must return the original item and place a new order through Bordal website.

1.4. Return offers
To return a product received as a gift , it is asked to you to contact the buyer and ask you to follow the return procedures . Reimbursement will be made in the original payment method.

1.5. Information about refunds
Reimbursement will be made in the same way as the original payment.
Bordal will not make any refund before receiving the return product and check his conditions; after checking the conditions of the returned product , the customer will be refunded the amount relevant within thirty (30 ) days after receipt of the returned product in Bordal.